What gets deleted

• Your name, phone number, email address and photo
• Your children and their school details
• Your messages
• Your documents and vehicle photos

What stays, and why

• Payment records, with your name taken off them — we are required to keep our accounts.
• Trips and arrangements you shared with another family, shown as a deleted user. Those are their records too, and deleting them is not ours to do.
• The pick-up and drop-off address of a run that is still part of someone's contract — a van route with no address is not a record of anything.

You have 30 days

Your account stops working immediately. Sign in again within 30 days and everything comes back. After that it is deleted for good, and your number is free to sign up again.

If your number has changed

The form sends a code to your number, so it cannot help if you no longer have it. Write to help@vano.pk and we will verify you another way.

Still have an arrangement running?

End it first. A driver should not find out tomorrow morning that a child is gone, and a family should not find out that their driver is.