Privacy Policy

Depending on how you use VANO, we may collect:

Parent/Guardian Information

• Name
• Phone number
• Email address
• Home/pick-up and drop-off locations
• Child’s name and relevant transportation information
• School information
• Profile photograph, if provided
• Communication and contract information
• Payment/subscription information where applicable

Driver Information

• Name
• Phone number
• Email address
• Profile photograph, if provided
• Vehicle information
• Driving/transportation-related information
• Service areas
• Documents or verification information where required
• Ratings and reviews
• Payment/subscription information where applicable

Location Information

Technical Information

• Device type
• Operating system
• App version
• IP address
• Log information
• Device identifiers
• Crash and diagnostic information
• Usage information

We may use information to:

• Create and manage your VANO account
• Connect parents with school van drivers
• Facilitate pick-up and drop-off services
• Send pick-up and drop-off notifications
• Provide location and mapping features
• Facilitate communication between users
• Process subscriptions and payments
• Verify or review driver information
• Maintain contracts between parents and drivers
• Provide customer support
• Improve and develop VANO
• Detect fraud, misuse, or security threats
• Comply with applicable laws and legal requirements
• Send important service-related notifications

VANO may share necessary information with other users when required to provide the requested service.

For example, a parent may see relevant driver information, while a driver may receive information necessary to provide transportation to a child.

We may also share information with:

• Payment processors
• Mapping/location service providers
• Cloud hosting and technology providers
• Customer support providers
• Service providers working on behalf of VANO
• Government or law-enforcement authorities where legally required

VANO is a school transportation platform and may process information relating to children for the purpose of arranging and managing transportation services.

Parents or legal guardians are responsible for providing information about their children and should only provide information they are authorized to provide.

VANO does not intend to use children’s information for unrelated advertising or commercial purposes.

Certain VANO features require location information.

Depending on the feature, location information may be used to:

• Help identify nearby transportation services
• Display vehicle/driver locations
• Support pick-up and drop-off services
• Improve transportation coordination
• Provide relevant notifications

Where VANO offers paid subscriptions or other paid services, payment information may be processed through third-party payment providers.

VANO may not directly store complete payment-card information where the payment provider handles such information.

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security.

Users are responsible for protecting their account credentials and should notify VANO if they believe their account has been compromised.

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

When information is no longer reasonably required, we may delete or anonymize it.

Subject to applicable law, users may request to:

• Access personal information held by VANO
• Correct inaccurate information
• Update account information
• Request deletion of their account or certain information
• Withdraw permissions where applicable

VANO may use third-party services for hosting, maps, analytics, communications, payments, notifications, and other technical functions.

Those providers may process information according to their own privacy policies.

The VANO website may use cookies or similar technologies to improve website functionality, security, analytics, and user experience.

You may control cookies through your browser settings.

We may update this Privacy Policy from time to time.

When significant changes are made, we may provide notice through the Platform or website.

The updated policy will become effective when posted unless otherwise stated.

If you have questions, concerns, or requests regarding this Privacy Policy, contact VANO:

Website: vano.pk

Email: help@vano.pk