Terms & Conditions

VANO is a technology platform designed to connect parents/guardians with school van drivers and facilitate school transportation-related services.

VANO may provide features including:

• Finding school van drivers
• Posting transportation requirements
• Drivers responding to transportation requests
• Parent-driver communication
• Transportation contracts or arrangements
• Pick-up and drop-off notifications
• GPS/location and map features
• Driver profiles and reviews
• Notifications
• Subscription-based features
• Other school transportation-related tools

To use VANO, you must:

• Provide accurate and complete information;
• Be legally capable of entering into an agreement;
• Use the Platform for lawful purposes;
• Maintain the confidentiality of your account credentials; and
• Comply with these Terms and all applicable laws.

Users may be required to create an account to access certain VANO features.

You are responsible for:

• Keeping your login information secure;
• Providing accurate information;
• Updating information when it changes;
• Preventing unauthorized use of your account; and
• All activity conducted through your account.

Parents and guardians are responsible for:

• Providing accurate child information;
• Providing accurate pick-up and drop-off locations;
• Communicating relevant transportation requirements;
• Reviewing driver and vehicle information before agreeing to transportation;
• Ensuring that the child is ready at the agreed pick-up location and time;
• Informing the driver of relevant schedule changes;
• Making agreed payments on time; and
• Using VANO responsibly.

Drivers using VANO agree to:

• Provide truthful and accurate profile information;
• Provide accurate vehicle information;
• Maintain legally required driving documentation;
• Maintain a roadworthy and appropriately maintained vehicle;
• Follow applicable traffic and transportation laws;
• Drive responsibly and safely;
• Treat children and parents respectfully;
• Follow agreed pick-up and drop-off arrangements;
• Keep parents appropriately informed about significant delays or changes;
• Use the VANO application accurately when recording transportation events; and
• Protect the privacy and safety of children and parents.

Where VANO offers driver verification, verification means that VANO has completed the verification process applicable to that driver at the relevant time.

Verification does not constitute a guarantee that:

• A driver will never be involved in an accident;
• A driver will always provide satisfactory service;
• A vehicle will never experience mechanical problems;
• A driver’s circumstances will never change; or
• A transportation service is completely risk-free.

Parents and drivers may enter into transportation arrangements or contracts through VANO.

Such arrangements may include:

• Pick-up and drop-off locations;
• School and route information;
• Transportation schedules;
• Number of children;
• Fees;
• Start and end dates;
• Other mutually agreed terms.

VANO may offer free and paid features.

Where applicable, users agree to pay the fees displayed on the Platform at the time of purchase.

Subscription fees may be charged according to the selected billing period.

Unless otherwise stated:

• Subscription fees are generally non-refundable;
• Users are responsible for cancelling subscriptions before renewal;
• Failed payments may result in suspension of paid features;
• VANO may change its pricing with appropriate notice.

VANO may provide free trial periods for selected services.

The duration and conditions of any trial will be displayed when the trial is offered.

After the trial period ends, continued access to certain features may require a paid subscription.

VANO reserves the right to modify or discontinue promotional trials.

VANO may allow drivers to indicate when a child has been picked up or dropped off.

Parents may receive notifications based on information entered or generated through the Platform.

VANO does not guarantee that notifications will always be:

• Immediate;
• Accurate;
• Successfully delivered; or
• Available due to technical, network, device, GPS, or other limitations.

VANO may provide location-based functionality, including displaying a driver’s or vehicle’s location on a map.

GPS information can be affected by:

• Device settings;
• Internet connectivity;
• Mobile network coverage;
• Buildings and physical obstructions;
• GPS limitations;
• Mapping providers; and
• Other technical factors.

The safety of children is a fundamental consideration in using VANO.

Parents/guardians should carefully review transportation arrangements and communicate any important requirements to the driver.

Drivers are expected to exercise appropriate care and comply with all applicable laws and safety requirements.

VANO provides technology to facilitate transportation arrangements but cannot physically supervise every journey or guarantee that an incident will never occur.

Any serious safety concern should be reported to VANO immediately and, where appropriate, to the relevant emergency or law-enforcement authorities.

Users must not:

• Provide false or misleading information;
• Impersonate another person;
• Create fraudulent accounts;
• Harass, threaten, abuse, or discriminate against another user;
• Use VANO to arrange unlawful activities;
• Misuse children’s information;
• Attempt to obtain another user’s private information without authorization;
• Share another person’s personal information publicly;
• Manipulate ratings or reviews;
• Falsely report transportation events;
• Circumvent VANO’s subscription or payment systems;
• Reverse engineer, copy, modify, or interfere with the Platform;
• Introduce malicious software or harmful code;
• Attempt unauthorized access to VANO systems;
• Use VANO for spam or unauthorized advertising; or
• Use the Platform in any manner that violates applicable law.

VANO may provide messaging or communication features.

Users must use these features only for legitimate transportation-related purposes.

Users must not use VANO communication tools to:

• Harass another user;
• Send threatening or abusive messages;
• Send inappropriate content;
• Collect information for unrelated purposes; or
• Conduct unlawful activities.

VANO may allow users to submit ratings and reviews.

Reviews should be:

• Honest;
• Relevant;
• Based on genuine experience; and
• Free from abusive or unlawful content.

All rights, title, and interest in the VANO Platform, including:

• VANO name and branding;
• Logos;
• Software;
• Source code;
• Application design;
• User interface;
• Graphics;
• Content;
• Documentation;
• Features; and
• Technology

Users may provide information, photographs, reviews, messages, or other content through VANO.

You remain responsible for content you submit and represent that you have the right to provide it.

By submitting content, you grant VANO permission to use, store, reproduce, process, and display that content as reasonably necessary to operate and improve the Platform and provide the requested services.

VANO may rely on third-party services, including:

• Mapping providers;
• Payment processors;
• Cloud infrastructure;
• SMS and notification providers;
• Analytics services; and
• Other technology providers.

VANO aims to provide a reliable Platform but does not guarantee uninterrupted or error-free service.

The Platform may occasionally be unavailable because of:

• Maintenance;
• Technical problems;
• Internet outages;
• Server issues;
• Mobile network failures;
• GPS limitations;
• Security incidents;
• Third-party service failures; or
• Circumstances beyond VANO’s reasonable control.

VANO is a technology platform that facilitates connections and communication between users.

Unless expressly stated otherwise, VANO does not:

• Own every vehicle listed on the Platform;
• Employ every driver;
• Directly supervise every transportation journey;
• Guarantee a driver’s conduct;
• Guarantee that a driver will accept a transportation request;
• Guarantee that transportation will always occur as scheduled; or
• Guarantee that every transportation arrangement will be suitable for a particular child.

Transportation involves inherent risks, including traffic accidents, delays, vehicle breakdowns, road conditions, weather, and other circumstances.

Users acknowledge these risks and agree to use reasonable care when arranging and providing transportation.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, users agree to indemnify and hold harmless VANO and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• Violation of these Terms;
• Misuse of the Platform;
• False or misleading information;
• User conduct;
• Violation of another person’s rights; or
• Violation of applicable laws.

VANO may suspend, restrict, or terminate an account where we reasonably believe that a user:

• Violated these Terms;
• Provided fraudulent information;
• Misused the Platform;
• Created a safety concern;
• Engaged in unlawful activity;
• Abused another user; or
• Attempted to compromise VANO’s systems.

Users are encouraged to contact VANO first to resolve complaints relating to the Platform.

For disputes between parents and drivers, the parties should first attempt to resolve the matter directly, unless the issue involves safety, abuse, fraud, or another matter requiring VANO intervention.

VANO may review relevant information available through the Platform where appropriate.

Your use of VANO is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using VANO, you acknowledge that you have read and understood the Privacy Policy.

VANO may update these Terms from time to time.

Updated Terms will be published through the Platform or website.

Your continued use of VANO after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan, unless otherwise required by applicable law.

Any dispute shall be subject to the jurisdiction of the appropriate courts of Pakistan.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

These Terms, together with VANO’s Privacy Policy, Return & Refund Policy, and Service/Shipping Policy, constitute the terms governing your use of the Platform unless additional written terms apply to a particular service.

For questions, complaints, account issues, or other concerns, contact VANO:

Website: vano.pk

Email: help@vano.pk