Refund Policy

Payments made for VANO subscriptions, memberships, platform access, or other digital services may be eligible for a refund only in accordance with this policy.

Once a subscription or service period has started, fees are generally non-refundable unless:

• VANO is unable to provide the purchased service;
• A technical error resulted in an incorrect or duplicate charge;
• A payment was processed incorrectly by VANO;
• A refund is required under applicable law; or
• VANO determines, at its discretion, that a refund is appropriate.

If VANO offers a free trial, users may use the applicable service during the stated trial period.

After the trial expires, continued access to paid features may require payment of the applicable subscription fee.

If a user does not wish to continue with a paid service, they should cancel before the paid subscription begins.

Users may request cancellation of a subscription through the available cancellation method provided by VANO.

Cancellation generally prevents future renewal but does not automatically entitle the user to a refund for the current subscription period.

Unless otherwise stated, users may continue to access paid features until the end of the period already paid for.

If you believe you have been charged twice or charged an incorrect amount, contact VANO as soon as possible.

Please provide:

• Name
• Registered phone number or email
• Transaction date
• Transaction amount
• Transaction/reference ID
• Description of the issue

VANO is primarily a platform that facilitates connections between parents/guardians and drivers.

Where transportation arrangements, fares, or payments are agreed directly between a parent and a driver, VANO is not necessarily the provider of that transportation service.

Any dispute regarding transportation performance, missed trips, service quality, or an agreed fare may need to be resolved between the relevant parties, subject to VANO’s role and applicable terms.

Approved refunds will generally be returned through the original payment method where technically possible.

The time required for a refund to appear may depend on the payment provider or financial institution.

Refunds may generally not be provided for:

• Change of mind after purchasing a subscription
• Failure to use the service during a paid period
• Expiration of a subscription
• Failure to cancel before renewal
• Services already substantially provided
• User suspension or termination resulting from violation of VANO’s terms or policies

Refund requests can be submitted to:

Website: vano.pk

Email: help@vano.pk

VANO may request additional information to verify the transaction before processing a refund.

VANO may update this Return & Refund Policy from time to time. The updated version will be posted on the Platform.