Service Policy

When you purchase a VANO subscription or other digital service, access is generally provided electronically through the VANO application or website.

After successful payment and account activation, the applicable features should become available to the user’s account.

No physical product is normally shipped.

VANO connects parents/guardians with school van drivers.

Transportation services may include:

• School pick-up
• School drop-off
• Pick-up and drop-off notifications
• Driver/parent communication
• Transportation requests
• Location/map features
• Other transportation-related services offered through VANO

VANO does not guarantee that a driver will always be available for a particular route, school, time, or location.

Availability may depend on:

• Driver location
• Vehicle capacity
• Route
• Schedule
• Number of available seats
• Driver acceptance
• Parent requirements

VANO aims to maintain reliable service but cannot guarantee uninterrupted access.

Services may occasionally be affected by:

• Internet outages
• Mobile network problems
• GPS limitations
• Mapping service interruptions
• Device issues
• Server maintenance
• Third-party service failures
• Technical problems
• Circumstances beyond VANO’s reasonable control

VANO may use GPS and mapping services to provide transportation-related location information.

Location information may not always be perfectly accurate because GPS accuracy can be affected by device settings, network coverage, buildings, weather, and other technical conditions.

Users should not rely solely on the application’s location information for emergency situations.

VANO may provide notifications when a child is picked up or dropped off.

Notifications depend on the driver’s use of the application, internet connectivity, device availability, GPS/location services, and other technical factors.

VANO cannot guarantee that every notification will be delivered immediately or successfully.

VANO’s services may initially be available only in selected cities, areas, schools, or routes.

Service availability may expand or change over time.

VANO is a technology platform and does not directly control traffic, weather, road closures, vehicle breakdowns, driver availability, or other circumstances that may cause delays.

Parents and drivers should communicate directly regarding significant delays or changes to transportation arrangements.

If you experience a problem with VANO, contact our support team with relevant details, including:

• Your name
• Registered phone number
• Date and approximate time of the issue
• Description of the problem
• Screenshots or other relevant information, where available

If VANO later introduces physical products, such as vehicle stickers, merchandise, cards, or other products, separate shipping and delivery terms may apply to those products.

VANO may update this Service Policy from time to time. The latest version will be published on the VANO website or application.